MailerSend
Knowledge base

GST Collection for Customers in Canada

Effective as of February 2, 2026, MailerSend is required to apply GST to payments from customers based in Canada. This tax will be added automatically to your MailerSend invoices.

Please note that GST is determined by the address on your billing information. If this doesn't apply to you, please update your billing address in your account to ensure you're not charged incorrectly.

In the event of a refund, the GST charge will be included in the reimbursement.

How to check or update your billing information

1. From the Dashboard, navigate to Plan & billing from the left-hand menu and select the Billing tab.

2. In the Billing information section, click Update. 

3. In the Update billing information pop-up, you can review and update your details. 

Note:

GST does not apply to the supply of digital services (from outside Canada) to Canadian businesses registered for GST/HST under the normal regime. In this case, you must provide your GST/HST registration number by sending us the relevant document at taxes@mailersend.com.

Need more info?

Feel free to reach out to support@mailersend.com. A member of our support team will gladly assist you.