How to purchase an SMS phone number
A toll-free number is a phone number that is free for the recipient to call. Businesses use toll-free numbers for marketing and transactional purposes, such as customer service, sales, and support.
Toll-free numbers are different from shortcodes. Shortcodes are also free for the recipient to call, but they are limited in number and require a shorter verification process. Toll-free numbers are more common and require a longer verification process to ensure that the phone number is owned by a legitimate business.
They are used mainly for:
Text for information
Event or appointment reminders
By default, all premium accounts will have a trial number that can only be used to send to verified recipients. To learn how to add a verified recipient, read our guide on SMS verification and limits.
To start sending SMS to customers:
Go to Plan and Billing.
Choose the Phone Number add-on.
Select a phone number and click Add to cart to subscribe to the add-on.
Purchase the subscription and start sending with a daily volume of up to 1,000 SMS/day!
Keep in mind that SMS is currently only available in the US and Canada.