How to manage multiple users in your account
Share the load by collaborating with colleagues on your transactional emails. Premium accounts can add up to 20 users to one MailerSend account, so multiple team members can have access and provide input.
How to add another user to your account
To add another user to your account:
1. Use the left-hand navigation menu to go to the Settings page.

2. Select the Users tab and then click Add new user.

3. In the Email address field, enter the email address of the user you wish to add. An invitation email with instructions will be sent to the address you enter here.

4. Select the User type for your user.
The User type determines the level of access each user has to the account. There are 5 user types to choose from:
Administrator: Administrators have full access and can perform all actions in the account
Manager: Managers have full access, but can not create new users, access API or access billing
Designer: Designers can only create and view templates
Accountant: Accountants can only manage payments and access invoices
Custom user: When you select Custom user, you can pick and choose which actions this user has access to across all areas including domains, templates, billing, activity, analytics and more
Accountant | Administrator | Designer | Manager | Custom | |
---|---|---|---|---|---|
Plan and Billing | |||||
View billing | Configurable | ||||
Update plan | Configurable | ||||
View invoices | Configurable | ||||
Accounts | |||||
Create account | Configurable | ||||
Manage account | Configurable | ||||
Delete account | Configurable | ||||
View suppressions | Configurable | ||||
Manage suppressions | Configurable | ||||
View error log | Configurable | ||||
View IP addresses | Configurable | ||||
Manage IP addresses | Configurable | ||||
User | |||||
Create user | Configurable | ||||
View user | Configurable | ||||
Update user | Configurable | ||||
Delete user | Configurable | ||||
Domains | |||||
View all domains | Configurable | ||||
View specific domains | Configurable | ||||
Create a domain | Configurable | ||||
Manage a domain | Configurable | ||||
Create API tokens | Configurable | ||||
Manage API tokens | Configurable | ||||
View SMTP users | Configurable | ||||
Manage SMTP users | Configurable | ||||
Control sendings | Configurable | ||||
Control tracking options | Configurable | ||||
Access SMTP credentials | Configurable | ||||
Create webhooks | Configurable | ||||
Manage webhooks | Configurable | ||||
Create inbound routes | Configurable | ||||
Manage inbound routes | Configurable | ||||
Templates | |||||
View all templates | Configurable | ||||
View specific templates | Configurable | ||||
Create templates | Configurable | ||||
Manage templates | Configurable | ||||
View file manager | Configurable | ||||
Activity | |||||
View activity | Configurable | ||||
View emails | Configurable | ||||
Analytics | |||||
View analytics | Configurable | ||||
Recipient | |||||
View recipients | Configurable | ||||
SMS | |||||
Manage verified recipients | Configurable | ||||
Manage phone numbers | Configurable | ||||
View SMS activity | Configurable | ||||
View webhooks | Configurable | ||||
Manage webhooks | Configurable | ||||
View inbound routes | Configurable | ||||
Manage inbound routes | Configurable | ||||
Email Verification | |||||
View email verification lists | Configurable | ||||
Manage email verification lists | Configurable | ||||
Sender identities | |||||
View sender identities | Configurable | ||||
Manage sender identities | Configurable |
5. Once you have entered your new user’s email address and selected their user type, click Invite user to join. An email invitation will be sent to your new user.
That’s it! You can now find the pending invitation on the Users page where you can also Resend or Cancel the invitation.

Need more info?
Feel free to reach out to support@mailersend.com. A member of our support team will gladly assist you.
- Getting started
- FAQ
-
Features
- Sending domains
- Managing API tokens
- Domain tracking options
- How to add a domain space to your account
- SMTP relay
- Webhooks
- How to use variables in emails
- Inbound routing
- Templates
- How to add a survey to your emails
- Email tagging
- File manager
- Email verification
- How to whitelist IPs
- Email and recipient activity
- Analytics
- Split Testing
- How to use the MailerSend iOS app
- Schedule bulk emails with the bulk endpoint
- SMS verification and limits
- SMS: How to handle opt-in and opt-out
- Deliverability
- Account settings
- Billing
- Integrations