Knowledge base

How to manage multiple users in your account

Share the load by collaborating with colleagues on your transactional emails. Premium accounts can add up to 20 users to one MailerSend account, so multiple team members can have access and provide input.

How to add another user to your account

To add another user to your account:

1. Use the left-hand navigation menu to go to the Settings page.

Screenshot showing how to navigate to the Settings page in MailerSend.

2. Select the Users tab and then click Add new user.

Screenshot highlighting the Add new user button.

3. In the Email address field, enter the email address of the user you wish to add. An invitation email with instructions will be sent to the address you enter here.

Screenshot highlighting the email address field.

4. Select the User type for your user.

Screenshot highlighting the various user types available.The User type determines the level of access each user has to the account. There are 5 user types to choose from:

  • Administrator: Administrators have full access and can perform all actions in the account

  • Manager: Managers have full access, but can not create new users, access API or access billing

  • Designer: Designers can only create and view templates

  • Accountant: Accountants can only manage payments and access invoices

  • Custom user: When you select Custom user, you can pick and choose which actions this user has access to across all areas including domains, templates, billing, activity, analytics and more

Screenshot of the custom user options.

5. Once you have entered your new user’s email address and selected their user type, click Invite user to join. An email invitation will be sent to your new user.

Screenshot highlighting the button to invite a new user.That’s it! You can now find the pending invitation on the Users page where you can also Resend or Cancel the invitation.

Screenshot highlighting pending user invitations.

Need more info?

Feel free to reach out to A member of our support team will gladly assist you.

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