Inbound email routing

Inbound email routes enable MailerSend to receive emails on your behalf, parse incoming emails, and integrate them into your application.


Quickly integrate inbound emails

Instantly create an inbound route using an auto-generated MailerSend email address. Set up new inbound routes straight from the dashboard or via API with the inbound routing endpoint.


Create conversations

Enable users to post replies, add comments and respond to emails. Inbound content will be parsed seamlessly to your app using JSON.


Create a custom inbound domain

Ensure brand consistency by using a custom inbound domain or subdomain, and route inbound messages to the right teams by using specific domains for sales, support and more.


Define inbound email rules

Set up your domain to receive all emails and configure workflow rules to filter them by email address, domain or headers. You can then route them to different endpoints based on those rules.


Forward or parse incoming emails

MailerSend manages inbound messages by processing incoming emails and their attachments, and then posting them to your app via webhooks, or by forwarding them to a specified email address.


Review activity and analytics

Keep tabs on the number of emails received by your inbound domain—including subject lines and JSON payloads—and track replies sent to an endpoint or email address.


Inbound routing for SMS

Enable customers to take part in 2-way text message conversations and interact with your service or app by creating inbound routes for your transactional SMS.

Frequently Asked Questions

Why would I need inbound email routing?

Inbound routing enables your users and customers to interact with your app, creating 2-way conversations with customers. They help you to streamline communication, making sure you keep track of important messages and they get routed to the correct location. 

What is the difference between "Routing to a specific mailbox" and "Routing to a specific domain"?

You can create an inbound route that forwards any incoming messages to a specific mailbox by entering the exact email address. This means the incoming message will be filtered by the recipient and will only be received if the recipient matches the filter, like sales@domain.com. By filtering to a specific domain, like *@domain.com, you allow all emails sent to a domain to be routed and sent out to your email or endpoint.

What is the difference between "forwarding" and "routing" an email?

Email forwarding involves collecting data from one device and sending it to another. Email routing involves moving the data between devices, for example, moving an incoming email through MailerSend to be parsed and sent to your app. 

What are the use cases for inbound routing?

Some examples of how you can use inbound email routing are for enabling users to post comments to your app via their email, integrating incoming messages with your app for anonymous messaging, processing and storing message attachments, for customer support and sales communication channels.

Implement inbound email routes now

Take control of email delivery and enhance your customer experience with inbound routing. Try it now—sign up for a Premium plan starting at $30/month for 50,000 emails + more advanced features.

More features to explore

MailerSend is packed full of features that help you save time and grow your business.