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Inbound email routing
Inbound email routes enable MailerSend to receive emails on your behalf, parse incoming emails, and integrate them into your application.
Quickly integrate inbound emails
Instantly create an inbound route using an auto-generated MailerSend email address. Set up new inbound routes straight from the dashboard or via API with the inbound routing endpoint.
Create conversations
Enable users to post replies, add comments and respond to emails. Inbound content will be parsed seamlessly to your app using JSON.
Create a custom inbound domain
Ensure brand consistency by using a custom inbound domain or subdomain, and route inbound messages to the right teams by using specific domains for sales, support and more.
Define inbound email rules
Set up your domain to receive all emails and configure workflow rules to filter them by email address, domain or headers. You can then route them to different endpoints based on those rules.
Forward or parse incoming emails
MailerSend manages inbound messages by processing incoming emails and their attachments, and then posting them to your app via webhooks, or by forwarding them to a specified email address.
Review activity and analytics
Keep tabs on the number of emails received by your inbound domain—including subject lines and JSON payloads—and track replies sent to an endpoint or email address.
Inbound routing for SMS
Enable customers to take part in 2-way text message conversations and interact with your service or app by creating inbound routes for your transactional SMS.
Frequently Asked Questions
Why would I need inbound email routing?
Inbound routing enables your users and customers to interact with your app, creating 2-way conversations with customers. They help you to streamline communication, making sure you keep track of important messages and they get routed to the correct location.
What is the difference between "Routing to a specific mailbox" and "Routing to a specific domain"?
You can create an inbound route that forwards any incoming messages to a specific mailbox by entering the exact email address. This means the incoming message will be filtered by the recipient and will only be received if the recipient matches the filter, like sales@domain.com. By filtering to a specific domain, like *@domain.com, you allow all emails sent to a domain to be routed and sent out to your email or endpoint.
What is the difference between "forwarding" and "routing" an email?
Email forwarding involves collecting data from one device and sending it to another. Email routing involves moving the data between devices, for example, moving an incoming email through MailerSend to be parsed and sent to your app.
What are the use cases for inbound routing?
Some examples of how you can use inbound email routing are for enabling users to post comments to your app via their email, integrating incoming messages with your app for anonymous messaging, processing and storing message attachments, for customer support and sales communication channels.
Implement inbound email routes now
Take control of email delivery and enhance your customer experience with inbound routing. Try it now—sign up for a Premium plan starting at $30/month for 50,000 emails + more advanced features.
More features to explore
MailerSend is packed full of features that help you save time and grow your business.
Send emails
Email delivery
Enjoy the flexibility of sending a few emails or scaling quickly to send a few million.
Transactional emails
Intuitively-designed tools allow anyone to contribute, while an advanced infrastructure lets you scale fast.
SMTP relay
Use Simple Mail Transfer Protocol when you want to quickly send emails using a reliable Internet standard.
Email API
Start sending and tracking your emails with our easy API integration process and clean documentation.
Dynamic email templates
Build one-to-one customer relationships on a mass scale using a single email template.
Email verification
Verify a single email address or upload an entire email list to verify in bulk.
Control your sendings
Webhooks
Get notified as email events happen so your integration can automatically trigger reactions.
Advanced email tracking
Every email is a learning experience. Monitor your email performance to find what works best.
Manage the unsubscribe page
Whether people are unsubscribing, give them a compelling reason to stay.
Suppression list management
Protect your sending reputation by adding email addresses and domains that you should not send to.
Track the results
Create emails
Custom HTML template builder
Interested in writing your own HTML code? Our HTML email template editor gives you the flexibility to build exactly what you want.
Drag & drop email template builder
Our drag & drop email editor empowers you to create professionally-designed transactional emails.
Rich-text email editor
Create plain text emails with the formatting capabilities of HTML. Add links, images, bullet points and style text with ease.
Email split testing
Email split testing will improve engagement with your transactional emails by helping you learn what your customers want more.
Control your account
User management
Invite your team members to collaborate on projects by assigning roles and granting permissions.
File manager
Streamline your workflow by organizing and keeping all your files in one place in the cloud.
Multiple domains
Use multiple domains to manage different brands or products with one MailerSend account.
Dedicated IP
Take control of your sending reputation with your own dedicated IP address and optimize your sendings for improved deliverability.
MailerSend iOS app
Access email activity, domain settings, and analytics on the go with MailerSend iOS app.
Start conversations
Inbound email routing
Automatically parse incoming emails. Inbound email routes enable MailerSend to receive emails on your behalf, integrating them into your application.
Send surveys
Understand your customers and users on a deeper level and gain valuable insights to help you improve your product and customer experience with surveys.