Knowledge base

Account reputation statuses

You can view your account reputation status on your dashboard. This will indicate the health of your account as well as your current bounce rate and spam complaint rate. MailerSend calculates your reputation when you send at least 1,000 emails in the span of 30 days.

View of the account reputation indicator on the MailerSend dashboard.

Here is a list of the possible account reputation statuses, their meaning, and what you can expect.




Hard bounce rate < 5% AND spam complaint rate < 0.2%.

No issues are currently impacting your account reputation.

Under review

Hard bounce rate > 5% OR if more than 1,000 emails sent in the last 30 days and spam complaint rate > 0,2% OR if less than 1,000 emails sent in the last 30 days and spam complaint rate > 0,2%.

Your account has been submitted for review to identify issues impacting your account.

Pending end of review decision

Your account is still under review and may take longer than usual to resolve.


Your account has been impacted by a high bounce rate and/or spam complaint rate, has been reviewed and now currently rebuilding a healthy reputation. When you reach a Hard bounce rate < 5% AND spam complaint rate < 0.2%, your account reputation status will be automatically switched to healthy.

Sending paused

Sending from your account has been paused while we investigate. If you have any questions, you can contact our support team.

Pending sending issue

The issues that caused us to place your account under review haven't been resolved. Because of the nature of your account, we need to investigate before any further action is taken.

Need more info?

Please feel free to contact us at and a member of our support team will gladly assist you.

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