MailerSend
Knowledge base

Navigating the app interface

Get an overview of the MailerSend dashboard, app interface, and how to find key features and settings.

Dashboard

When you log in to your MailerSend account, you will see your dashboard, which provides an overview of your account activity.

To view the metrics from the Last week (last 7 days) or the Last month (last 30 days), you can use the toggle button in the top right corner of the metrics dashboard. 

The MailerSend dashboard.

In the Account overview, you'll find key metrics across your across for emails, SMS, domains, and email verification.

Emails

The Emails section of the dashboard.

The Emails section shows metrics related to sent emails such as:

  • Total sent emails: The total number of emails that have been sent from your verified domains in MailerSend. 

  • Open rate: The percentage of emails that have been opened 

  • Click rate: The percentage of emails that resulted in a click on a link, button or image 

  • Bounced: The percentage of emails that were not delivered to recipients

  • Reputation: Gives you the status of your account reputation. A healthy email account is one that has a good sender reputation and low bounce rates 

Keep in mind that to be able to see the Open rate and Click rate metrics, tracking must be enabled for your chosen domains. 

To enable tracking, go to the Domains page and click Manage for your chosen domain. Then, scroll down to Tracking details and toggle the Track opens and Track clicks options to On.

Domains

The Domains section provides various metrics related to your verified domains. 

The Domains section of the MailerSend dashboard.

  • Number of verified domains: This number shows how many domains you have verified with MailerSend 

  • Avg. webhook success rate: This metric illustrates the efficiency of your webhooks. It is calculated by dividing the number of successful calls to the endpoint by the total number of calls sent

  • Avg. Requests success rate: Refers to the average success rate of all API requests made from your verified domains. Specifically, how many times requests succeeded (2xx HTTP response code) per period

  • Avg. inbound routes success rate: This measure shows the average success rate of incoming messages in MailerSend. This is calculated by dividing the number of successful calls to the endpoint by the total number of calls sent

  • Avg. Limits reached: The average frequency at which rate limits have been reached per period. These limits refer to the HTTP status code 429 - "Too Many Requests,” which is a status code used to indicate that you have sent too many requests in a given amount of time and are temporarily being rate-limited by the server

SMS

The SMS section of the dashboard.

Monitor the performance of your SMS communication with the following key metrics:

  • Total Sent SMS: The total number of SMS that have been sent from your account 

  • Delivery Rate: The percentage of SMS messages that were successfully delivered to a recipient's device

  • Average Webhook Success Rate: This measure reflects the average percentage of successful webhook deliveries relating to SMS messages. It provides insight into the effectiveness of data transmissions from MailerSend to your specified endpoint. This is calculated by dividing the number of successful calls to the endpoint by the total number of calls sent

  • Average Inbound Routes Success Rate: The average success rate of receiving inbound SMS messages routed through your specified routes in MailerSend. This is also  calculated by dividing the number of successful calls to the endpoint divided by the total number of calls sent

Email Verification 

The Email verification section of the dashboard.

Track your email verification activity with the following metrics:

  • All verified lists: This reflects the total number of email lists you've successfully verified

  • Invalid emails: The percentage of email addresses in your lists that have been deemed invalid due to Do not send or Risky statuses

  • Total Credits: The total number of verification credits available in your account. Each credit allows you to verify one email address

Profile menu

Your profile menu is located in the top right-hand corner of the app, and is accessible from any page.

Accessing the Profile menu in the MailerSend app.

From this menu you can access:

  • Your profile: Update your profile picture, name, login details, newsletter preferences, theme, and 2FA settings

  • Details about our affiliate program

  • Other SSO connected apps: MailerLite and MailerCheck

  • Log out

Notifications and help

Next to the profile you'll find the buttons for accessing notifications and help.

Accessing notifications and help options.

To view more information about a notification, click it.

From the Help button, you'll be able to access:

  • Our help center guides

  • API documentation

  • Live system status page

  • Support

  • Our feature request and feedback page

Switching accounts

If you have multiple MailerSend accounts attached to the same email address, you can easily switch account by clicking the account name in the top left of the dashboard and clicking Switch account.

How to switch between multiple accounts.

Email

In the main navigation, by clicking on Email you'll be able to access all email-related features and settings:

  • Domains

  • DMARC monitoring

  • Blocklist monitoring

  • Sender identities

  • Activity

  • Analytics

  • Suppressions

  • Templates

  • Email verification

Email features in the main navigation.

SMS

When you click on SMS you'll be able to access all SMS-related features and settings:

  • Phone numbers

  • Activity

  • Verified recipients

  • Unsubscribed

SMS features in the main navigation.

Developer tools

Under the Developer tools option, you'll find:

  • API tokens

  • Webhooks

  • API & SMTP logs

Accessing Developer tools from the main navigation.

Settings

Settings will open the main Settings page with 4 tabs:

  • Account

    • Manage company profile including profile image, account name, website, phone number and address

    • Time zone and format

    • Option to enable/disable MailerSend branding

    • Option to enable/disable API & SMTP logs

    • Option to delete your account

  • Security

    • Option to enable account-wide 2FA enforcement

  • Users

    • Add, view and manage users

    • View and manage pending user invitations

  • IP allowlist

    • Add, view and manage allowlisted IP addresses

    • View recent access attempts

File manager

File manager gives you quick access to all of your uploaded images and files. From here you can:

  • Upload and delete files

  • Copy the URL of a file

  • View files by domain

  • Organize files into folders

Usage indicator

At the bottom of the main navigation, you'll find your accounts usage indicator. Here you'll see:

  • Number of emails sent during your billing period

  • Number of SMS sent during your billing period

  • Number of daily requests

  • Remaining email verification credits

An example of the usage indicator in the MailerSend app.

Plan & billing

The Plan & billing section takes you to your plan and billing page with 3 tabs:

  • Your plan

    • Summary of your plan including plan name, billing period and next payment date

    • Usage for the period of emails, SMS, email verification credits and available additional domain spaces

    • Option to cancel your plan

  • Add-ons

    • Email verification credits and Autopay option

    • Phone number

    • Domain space

    • Dedicated IP

    • DMARC monitoring slots

    • Activity data retention

  • Billing

    • Your billing information and payment methods

    • Invoices

    • Plan details

Need more info?

Feel free to reach out to support@mailersend.com. A member of our support team will gladly assist you.