How your plan and billing works

Each plan in MailerSend (including the free plan) includes a monthly email limit. Once you have reached your plan’s email allowance for the month, you’ll simply be charged—in the next month—a set rate for every additional 1000 emails sent. So you can rest assured your important transactional emails will continue to be sent even if your plan’s quota is exceeded. The number of emails that you send then resets every 30 days.

What’s included in the free plan

The free plan allows you to send up to 12,000 emails every month for free (yes, for free)! If your outgoing emails exceed 12,000 within your billing period, you can continue to send emails at a metered rate of $1.00 per 1000 additional emails sent.

In addition, the free plan grants you unlimited access to features such as: Email API, SMTP relay, webhooks, advanced email tracking, real-time analytics, multiple email editors and more! Check out our pricing page to discover everything our free plan has to offer.

What’s included in a premium plan

If you need to send more than 12,000 emails a month, you will benefit from subscribing to a premium plan. You can select your plan size based on the number of emails you expect you’ll need to send. If you exceed the sending quota outlined in your premium plan, you will be charged a metered rate of $0.90 per additional 1000 emails sent.

On top of larger sending limits and discounted pay-as-you-go rates, premium plans, of course, include premium features! This includes:

  • 14-day log retention

  • Multiple sending domains

  • Multiple account users

  • 24/7 live chat support

  • Expert deliverability consultation

Premium plans start from as little as $25.00 a month for an allowance of 50,000 emails per month. Compare MailerSend plans to determine which plan is right for you.

How to upgrade to a plan

Once your account is verified, you can upgrade your account to a free or premium plan by following these steps:

1. Navigate to the Plan and billing page.

2. Use the slider to select your monthly subscription based on how many emails you need to send. To select the free plan, drag the slider all the way to the left.

3. Once you’re happy with the plan you have chosen, click Subscribe now.

4. Enter your billing details.

5. Click Add payment method to add your credit card information.

Note: You will need to add a payment method even if you are subscribing to the free plan. This is to ensure you can pay-as-you-go without interruption if you exceed 12,000 emails in a 30 day period.

6. Click Checkout to finalize your plan subscription.

That’s it! Your plan is now active and ready to use. Your monthly email quota will reset on your next billing day.

On your Plan and billing page in the Your plan tab, you can now find all the information pertaining to your plan including:

  • The number of emails that you have sent during the current month

  • The number of emails that you have sent over your plan’s quota during the current month

  • Your next billing day

How to change your subscription

If you need to upgrade or downgrade your MailerSend plan:

1. Navigate to the Plan and billing page.

2. Click the Your plan tab.

3. Click the Change plan button.

4. Use the slider to select your new plan.

This works for both upgrading and downgrading your plan. Once selected, your new plan will activate at the end of your current billing period.

Note: If you upgrade your premium plan to a larger premium plan before your current plan has expired, the time remaining on your current plan will be automatically deducted from the cost of your upgrade.

How to cancel your plan

If you no longer require the use of your MailerSend plan, you can cancel your subscription in 3 simple steps.

Note: If you’re not happy with your plan, be sure to reach out support@mailersend.com with any feedback you might have. We’re always looking for ways to improve our product.

1. Navigate to the Plan and billing page.

2. Click the Your plan tab.

3. Click the Cancel subscription button.

Your plan will remain active until the end of your current billing period.

How to change your payment method

To change your payment method:

1. Navigate to the Plan and billing page.

2. Click the Billing information tab.

3. Under Credit cards, click Add payment method.

4. Enter your new credit card information.
5. Select which card you would like to set as your default payment method by clicking Make as default.

Where to find your invoices

A copy of all your invoices is stored on your Plan and billing page under the Invoices tab.

Need more info?

Feel free to reach out to support@mailersend.com. A member of our support team will gladly assist you.