Transactional emails are super important. Not only are they necessary for online businesses to run smoothly, but they also generate much higher open rates than their marketing email cousins. So, instead of letting your transactional emails fall by the wayside, why not employ them as the secret weapon in your email marketing strategy?
By harnessing your transactional messages to the right effect, you’ll have an instant edge over your competitors. You can use them to share your personality, build relationships, drive conversions and guide people through the customer journey—just like you would with a promotional email.
To showcase the power and variety of transactional emails, we’ve gathered 15 examples that really shine!
What is a transactional email?
Transactional emails are automated messages that are triggered when customers take a specific action: like starting a subscription, making a purchase or resetting a password. Unlike marketing emails, the purpose of transactional emails is to provide the recipient with important information regarding the action they took, and to confirm that it was successful
Get inspired with these 15 transactional email examples
There are many different types of transactional emails: order confirmations, password resets, account activations, abandoned carts, and welcome emails are just a few, and probably the most common.
A good transactional email will:
Have email content that is sweet n’ simple
Include a call to action (CTA)
Allow you to manage your preferences
Beyond those features, there are many fun and creative ways to make your transactional email pop and deliver an awesome customer experience! Let’s get to the examples!
1. The account activation and verification emails 💫
You’re ready to go! This account verification email example from Headspace includes the core information recipients need, including when the verification link will expire, why the customer needs to verify their account, and what they have to do to complete the process.
You’ll most likely receive an account activation or verification email like this when you pay a subscription or set up an account. The best emails will:
Keep the tone happy and positive
Reassure customers that the process won’t take long
Make the email message quick to read
2. The welcome email 👋
Welcome! If your customers have just started a subscription, or are using your digital product, you can send them a welcome email to show them the ropes.
Here are some things to keep in mind, when you’re creating a transactional welcome email:
Use language that is warm and… well... welcoming!
Summarize your service, including the features available and how your target audience can benefit from them
Mention other services that are also available. For example, if you also run a newsletter, you could give your customers the chance to become your new subscribers as well
In the example above, Masterclass sends a welcome email with a list of their top expert classes to help people get started when they begin a subscription.
3. The password reset email 🔑
Whoops! Someone forgot their password. No big deal, because with password reset emails, they can quickly regain access to their account.
When you’re designing a password reset email, keep these things in mind, and you’ll do just fine:
Personalize the email and greet the recipient by name, to build trust
Include a clear ‘password reset’ subject line
Either share a password reset link or link it to a CTA button
Say what the recipient should do, if they did not request the password reset
Tell the recipient when the link will expire
We really like this Spotify password reset email: it’s clear, it’s simple, and it tells the recipient exactly what action to take.
4. The account deactivation email 💥
Oh, we’re sad to see you go! It may be disappointing when someone deactivates their account, but this is still an opportunity for you to shine and ensure that the customer has an amazing experience, right until the end.
Here are a few hacks for preparing an account deactivation email:
Include the individual’s account details, for reference
Explain what happens next, in terms of billing, expiry dates, etc.
Keep the email copy personal and friendly
Add a CTA where people can reactivate their account if they made a mistake or changed their minds
This transactional email from Planoly explains exactly what will happen next, with key steps and pointers that their ex-customers need to take. They have also paid attention to their email design, reinforcing their brand and keeping Planoly top of mind for the future.
5. The order confirmation email 👍
Hooray! Someone has made a purchase! Order confirmation emails are super important because they reassure your customers that their purchase has been successful.
Here are a few things to remember, when preparing an order confirmation email:
Use the ‘3 Ws’ for your email content, explaining what product has been purchased, where will it be delivered, and when
Guide your customers to the next step, whether that’s viewing their order in the browser, tracking their purchase or following you on social media
Include cross-sells (products that would complement their purchase) or up-sells (products that are more expensive models) as recommendations at the bottom of the email. Amazon often do this in their email marketing, sending emails saying ‘because you bought X, you might like Y’
In the example above, Ucon Acrobatics shows a photo of the purchased product so that their customers can get even more excited about what they’ve bought. There is also a clear CTA button to view their order online.
6. The order cancelation email ❌
Perhaps your customer has canceled their order, or maybe you’ve had to cancel it due to an unforeseen challenge. Whatever the reason, an order cancelation email is needed to notify the customer and explain next steps.
When preparing the email, remember to include:
The customer’s name
The date they placed the order
A list of canceled items
The reason for cancelation (optional)
Next steps for refunds or vouchers
easyJet’s transactional email shows the booking reference and itinerary for the canceled flight, and includes quick links to their customer service and ‘manage bookings’ page so the customer can easily find a solution.
7. The shipping confirmation email 📦
Your order is on its way! The shipping email is definitely one of the most exciting emails that pop up in our inboxes. Be sure to include a CTA which people can click on to track their deliveries.
Tatcha’s shipping confirmation email ticks all the boxes, with a handy CTA button at the top of the page, so that customers can track their orders in real-time.
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8. The delivery confirmation email ✅
Andddd it’s here! A delivery confirmation email is really useful to the recipient, especially if they’re out at work all day, wondering whether their order has arrived.
When you’re preparing your delivery confirmation, remember to:
Include the date and time when the package was delivered
Leave a link to contact customer support, in case there are any issues
Add any notes from the delivery driver (e.g. left parcel with a neighbor)
This Quiver delivery confirmation email is quick and to the point, confirming that the package was delivered and to which address. It also contains a section for the courier to add any important notes about the delivery and an email address for customer support.
9. The customer feedback email 🗒
So, how did it go? After your customers have made a purchase, you can check in with them to find out more about their experience! When writing the copy, remember: you’ll only hold their attention for a limited time, so keep it quick and simple. Use emoji icons and number ratings in the email design, so that they can give quick feedback.
A few other things to keep in mind when creating your customer feedback email:
A catchy subject line is everything
Start with a personalized opening, to build a connection
Explain what the feedback is for, but keep it brief
Say how long the survey will take
Remember to say thank you
Add a CTA at the end, for good measure
The MaeLove customer feedback survey has it all. It’s punchy, polite and practical, with an embedded survey in the email. Even customers who have little time are able to participate with just a few clicks.
10. The abandoned cart email 🛒
Your order is incomplete! A cart abandonment email might just be that little nudge a customer needs when they’ve added products to their shopping cart but then never checked out. Remember to:
Give the recipient one (or several!) good reasons to complete the purchase
Offer a discount that will expire soon, using a countdown timer
Include social proof, such as testimonials and positive reviews, to persuade new customers to buy
In Society6’s abandoned cart email, they add a discount to the items, along with a time limit to add urgency. They also add a few product recommendations, as an extra incentive to revisit their site.
11. The social media notification email 💡
Wow, someone viewed your profile! Social media updates, such as friend and follower notifications, can also trigger transactional emails.
For example, this email from LinkedIn shows how many people have viewed your profile, with the CTA button ‘See who’s looking’. Showing real-time stats is a great way to increase engagement and inspire action.
12. The reminder email 💭
Hellooooo, we’re still here! A little nudge is a great way to keep people engaged. Perhaps your customers need to update their credit card details, or there are changes coming up in their account.
Reminder emails will generate excitement, create urgency and boost email engagement rates, so here’s how to do them right:
Add a countdown timer
Include several CTAs so that it’s easy to take action
Use simple, powerful email copy
Shaw Academy instantly grabs your attention with the line, ‘Your course registration failed’, along with a countdown timer, which both combined create a powerful sense of urgency!
13. The trial expiration email 🕐
Time’s almost up! If you’re offering a free trial for your product or service, stay top of mind by sending automated emails throughout the trial period. You could:
Remind people which features they still need to try
Add tutorials and guides on how to get the most out of the product
Include customer testimonials and reviews, for social proof
Share the different pricing plans available, at the end of the trial
In the example above, MailerSend users PRC remind the free trialist about the features they will lose access to and offer assistance in determining if the product is right for them.
14. The promotional email ✨
Because you liked [this product], you might like [this one] too! If someone has purchased your product or service, you could include a promotion on their order or shipping confirmation email.
Amazon does this frequently in their transactional emails, as shown in the example below. In their order confirmation emails, they will often add promotions at the bottom of the email. They might:
Cross-sell: advertise products that complement the product which has just been bought
Upsell: show more expensive versions of the product
Show previously purchased products: in case you want to buy them again
15. The event booking confirmation email 🎟
Here are your tickets! When someone books an event online, they need instant confirmation of their purchase and access to their tickets for ultimate peace of mind. It’s good practice to:
Update the customer at every step in the booking process
Confirm the event details, including location, time and date
Provide links to their account and tickets
Offer contact and/or cancellation details
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How can I send transactional emails?
If you're wondering which email service provider to use, we think MailerSend is the best solution. But don’t just take our word for it! We’ve gone the extra mile and created a checklist of reasons why MailerSend is the best choice for your transactional emails.
👉 Why MailerSend
✅ Email deliverability: Access a powerful, scaleable sending infrastructure
✅ Email verification tool: Keep your email list clean and healthy to maintain your sender reputation and deliverability
✅ Simple API integration processes: Easily send and track your emails
✅ Multiple domains available: Use multiple domains with one MailerSend account
✅ Personalization: Improve the performance of transactional messages
✅ Choice of template editors: Pick from drag and drop, HTML and rich-text editors
✅ Email split testing: Test multiple variations of the same template to find which content and subject lines perform best
✅ Advanced analytics: Track campaigns and stay on top of your game
And so much more! To get the full rundown of what you can do with MailerSend, check out our MailerSend features page.
And now it’s over to you...
Transactional emails are a powerful tool in every email marketer’s kitbag. We hope these 15 examples have left you feeling inspired and ready to create your own transactional emails—perhaps with MailerSend! If you want to reach more people and increase click-through rates, then transactional emails are your new best friend.